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4. E. Grigoroudis, Y. Politis, and Y. Siskos. Satisfaction benchmarking and customer classification: An application to the branches of a banking organization. International Transactions in Operational Research, 9(5):599--618, 2002. [bibtex-entry]



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7. G. Mihelis, E. Grigoroudis, Y. Siskos, Y. Politis, and Y. Malandrakis. Customer satisfaction measurement in the private bank sector. European Journal of Operational Research, 130(2):347-360, April 2001. [bibtex-entry]



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11. Y. Siskos, E. Grigoroudis, N.F. Matsatsinis, G. Baourakis, and F. Neguez. Comparative behavioural analysis of European olive oil consumer. In J. Janssen, C.H. Skiadas, and C. Zopounidis, editors,Advances in Stochastic Modelling and Data Analysis, pages 293--310. Kluwer Academic Publishers, Dordrecht, 1995. [bibtex-entry]



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2. E. Grigoroudis, J. Malandrakis, J. Politis, and Y. Siskos. Customer satisfaction measurement: An application to the Greek shipping sector. In D.K. Despotis and C. Zopounidis, editors, Integrating Technology & Human Decisions: Global Bridges into the 21st Century. Proceedings of the 5th Decision Sciences Institute International Conference, July 4-7 1999, Athens, Greece, volume 2, pages 1363--1365, 1999. [bibtex-entry]

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